Senior Digital Project Manager (CRM & Product-Focused)

📍 Hybrid – London (1 day per week preferred)
💰 Up to £80,000 + Benefits
🕒 Temp-Perm

An established and fast-growing SaaS business is looking for an experienced Senior Digital Project Manager with a strong background in CRM delivery and product-focused digital solutions, ideally from an agency or consultancy environment, to lead the implementation of enterprise platforms across a diverse client portfolio.

This is a strategic, client-facing opportunity suited to someone with deep experience in digital delivery, SaaS implementation, and CRM platforms, combined with a product mindset and the ability to drive user adoption and long-term client value.

The organisation delivers innovative digital and CRM solutions that help businesses improve customer engagement, streamline workflows, and support wider transformation initiatives across multiple industries.

The Role

As Senior Digital Project Manager, you will oversee multiple concurrent CRM and product-led digital implementation projects, ensuring delivery is completed on time, within budget, and to a high standard.

You will collaborate closely with internal Product, Engineering, and Customer teams, while acting as a trusted advisor to clients — guiding them through discovery, solution design, implementation, and optimisation.

The role requires a strong consultative approach, with the ability to align product capabilities with business goals and drive successful platform adoption.

Key Responsibilities

• Lead end-to-end delivery of CRM and SaaS implementation projects
• Manage project scope, timelines, budgets, resources, and deliverables
• Act as the primary point of contact for clients throughout delivery
• Work closely with Product and Engineering teams to align delivery with product strategy
• Facilitate discovery workshops, sprint planning sessions, and stakeholder meetings
• Drive product adoption, user engagement, and client success outcomes
• Translate business requirements into product and technical solutions
• Identify project risks and proactively implement mitigation strategies
• Ensure delivery aligns with agreed KPIs and client expectations
• Support continuous improvement across delivery and product processes
• Maintain project governance, documentation, and reporting standards
• Build and maintain strong long-term client relationships, identifying opportunities for growth

Skills & Experience Required

• Minimum 5 years’ experience in Digital Project Management, Product Delivery, or SaaS Implementation
• Proven experience delivering CRM platforms(e.g. Salesforce, HubSpot, Dynamics)
• Background working within a digital agency or consultancy environment
• Strong understanding of product-led delivery and Agile methodologies
• Experience managing multiple projects and stakeholders simultaneously
• Excellent communication and client-facing skills
• Ability to translate technical and product concepts into clear business value
• Strong organisational, planning, and problem-solving skills
• Comfortable working in fast-paced, evolving environments
• Experience using tools such as Jira, Monday.com, Asana, Trello, or similar
• Strong stakeholder management and commercial awareness

Desirable Qualifications

The following certifications would be advantageous:

• PRINCE2 Practitioner
• PMP (Project Management Professional)
• AgilePM
• Scrum Master Certification
• APM (Association for Project Management)
• SAFe Certification
• ITIL Foundation

What’s On Offer

• Salary up to £80,000 with flexibility for exceptional candidates
• Hybrid and remote working flexibility
• Opportunity to work on large-scale CRM and digital transformation projects
• Collaborative and forward-thinking environment
• Clear progression opportunities within a growing technology business
• Exposure to enterprise-level SaaS and product-led delivery environments